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This is the blog of Ian Rosales Casocot. Filipino writer. Sometime academic. Former backpacker. Twink bait. Hamster lover.

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Friday, September 23, 2016

entry arrow6:54 PM | InstaSugo!

I promised a review and I finally tried out the new concierge service in town because it was a lazy Sunday yesterday, and my spirit was not exactly willing to leave the comforts of the bed in search for something to eat. So I called up InstaSugo [Facebook here | Mobile: 09274223901 | Landline: 522 1872 / 419 5887] who promised in their page that they can deliver anything in less than 45 minutes. They have a variety of services, including Food Delivery, and for PHP18/km, you can “name the food you want as long as it can be found anywhere in Negros Oriental and we deliver it to you in less than 45 minutes.” Sounded good to me. For the same sum per distance, they also do your gasoline needs, your document errands, your personal gifts/flower delivery services, and your grocery needs. They can also do your medicine delivery for PHP70 per 1k worth of meds, and your utilities/bills payment, free for the first month and then P150/month for 5 bills/utilities. (All rates from their page.) I called them and a polite lady answered. I told them I wanted some food from Neva’s -- my test site since it’s nearest to me. I couldn’t give them my address because my pad has no distinct landmarks around it, so we decided to chat over Facebook. I gave them a sketch with directions to where I lived, and they gave me several snapshots of Neva’s menu. I asked for Hawaiian kuripot pizza and herbed pork chop. They calculated the sum, and gave me a courier charge of P40. I said okay. “It will take Neva’s some time to prepare your order though,” she said. “Can you give us 40 minutes?” I said sure. I waited. They got lost, and so they called me. I waited by the sidewalk. Soon, there was a nice man alighting from a nice car bearing my order. It was all so strange. But it’s very much good service for anyone like me who live very independently, and sometimes wants a courier service to do their bidding—like when you’re feeling sick or lazy on a Sunday. I’d very much recommend the service. I wish they gave me a receipt from Neva’s though. And I still can’t figure out how they billed me P40 for a distance that’s not really even a kilometre. But I can’t wait for another lazy Sunday. I’ve already paid my bills this month.

From InstaSugo: "Thank you for your honest review and thank you for your recommendation. We at InstaSugo are very happy to see someone like you appreciate our service. We would just like to inform you that our minimum callout fee is P40 for 2km and below. We are very open for suggestions to help us improve our services as we are the first in Dumaguete to offer this kind of business. Next time, we will make sure to provide you with a receipt which we forgot to give you yesterday. Our goal is to help people connect with local businesses around the City and also let the community experience what is available in big cities all over the world in the advancement of technology. We are working hard to make it as easy as possible for our customers to access what they need in less than 45 minutes. Once again, thank you, sir!"

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